IMPORTANT LEGAL NOTICE
These online shopping terms and conditions apply to all orders which you, the
customer place using our website
Please read them carefully before placing your order and print a copy for
By using this website you accept and agree to be bound by these online Shopping
Terms and Conditions, the Privacy Statement and such other policies as we notify
you of from time to time, which together constitute the entire agreement between
us. Nothing in these Online Shopping Terms and Conditions affects your statutory
rights, either as a consumer or otherwise.
Privacy and Communications When you place your order, we collect certain
personal and transactional information (e.g. name, address, email address). For
details on how we use this information.
To fulfil our obligations to you under these On-line Shopping Terms and
Conditions we communicate with you by e-mail and by posting notices on the
Website. You agree to receive communications from us electronically and that
electronic communications will satisfy any legal requirement for communications
be in writing.
The contract between us When you place an order to purchase items using our
Website this is an offer by you to us to purchase those items. We will confirm
receipt of your order by sending you an email summarizing the details of your
order ("Order Confirmation E-mail"). We accept your order only when we
send an e-mail confirming that we have despatched the items in your order
("Despatch Confirmation E-mail"). The contract between us is formed at
the point we send the Despatch Confirmation E-mail in respect of those items
mentioned in the Despatch Confirmation E-mail. If your order contained a number
of items and the Despatch Confirmation E-mail mentions on some of them, those
items which have yet to be despatched to you do not form part of that contract.
We only sell items to adults (i.e. those aged 18 or over). If you are under 18,
you may use this Website only with the involvement of a parent or guardian.
Colours, specifications and dimensions of products We have made every effort to
display the colours, specifications and dimensions of items on the Website as
accurately as possible. The colours you see will depend on the resolution of
your monitor, we cannot guarantee that your monitor's display of any colour will
reflect accurately the colour of the item delivered. We may from time to time
vary the dimensions, specifications and quantities of items displayed on our
Website without prior notice.
Right to withdraw purchases within "cooling off" period If you live in
the European Union you have a right by law to withdraw from the purchase of any
item within a "cooling-off" period of seven working days starting on
the day after the day the item is delivered to you ("Cooling-Off
Period"). This right applies to all items advertised on the Website except
Orders for Delivery Outside the United
Kingdom The products specified on this website are suitable and
approved for use for customers within the United Kingdom (excluding Channel
Islands and Isle of Man). Customers who choose to purchase items for usage and
distribution to locations outside the United Kingdom do so at their own risk and
have a personal responsibility regarding compliance with local laws.
- perishable goods and other items likely to
expire rapidly (e.g. hampers and gift boxes containing such items and other
food and beverage items) items; including items worn next to the body
- sealed items where the seal has been broken
- You may be liable for the cost of returning
the item(s) to us
Prices Products are invoiced in GBP sterling at the price prevailing at the time
you place your order. Prices displayed on the Website exclude Value Added Tax
which will be charged at the current rate. Where prices are displayed in
alternative currencies on this website, these are for reference purposes only
and local prices may change according to current currency rates.
Delivery charge is an additional cost. Please refer to our Delivery Information
for full details.
Although we try to ensure that all prices on the Website are accurate, errors
may occur. If we discover an error in the price of items you have ordered, we
will contact you as soon as possible. You will have the option of either
reconfirming your order at the correct price or cancelling it. If we are unable
to contact you, we will treat your order in respect of the incorrectly priced
item as cancelled.
Prices displayed on the Website apply to online purchases only. They are not
indicative of the price of identical items purchased in our store or by any
other means. We reserve the right to update prices displayed on the Website at
Should we need to issue a refund due to a price change or item being out of
stock we will need to re-contact you to obtain your card details.
Payment You may pay for the items which you order online by
Paypal, cheque, bank transfer or credit / debit card securely via
Cancellations If you wish to cancel your order, please contact
our Customer Services Department. As we try to process orders immediately it may
not always be possible to prevent an order from being despatched. If your order
has already been despatched you may return the items to us in accordance with
our Returns Policy (below).
As soon as we receive notice of your cancellation of an item we will refund the
relevant part of the purchase price for that item together with the item's
normal postage charge We cannot refund any priority, express or courier
component of the postage charge. This only applies if the order is cancelled
prior to despatch
Delivery Standard deliveries to UK addresses These are made
within 5 working days from point of order.
Specific day delivery to UK addresses These are made by midday
Tuesday to Friday subject to availability, 48 hours notice is required.
Please note that if you order a number of items for delivery to the same
address, they may be despatched separately and we cannot guarantee delivery on
the same day unless specific day delivery is selected. However we are unable to
guarantee delivery will be made by the one courier visit.
We make every effort to despatch items on time. If we are unable to deliver the
items within your chosen arrival period, we will aim to contact you to discuss
your options and despatch as soon as possible.
If the items are not delivered within the time period we specify in the
Confirmation Email, please contact our Customer Services Department..
Delivery occurs when the items are delivered to the delivery address you
specified when placing your order. At this point, responsibility for loss,
breakage and damage passes to you. Should you specify at point of order that
goods are left with a neighbour, this is done so at your own risk. All goods
must be signed for upon delivery.
Returns Items damaged in transit If you take delivery of a
package from us and the contents have been damaged in transit, we will exchange
the damaged items without charge to you provided you return the damaged item(s)
to us within 30 days of taking delivery.
Defective items You have the right to return a faulty item within 28 days.
Incorrect Items If we have sent you an incorrect item, please
notify our Customer Services Department as soon as possible or within 28 days
and return the incorrect item to us and specify the correct details in writing.
If you would like us to replace the incorrect item with the item you ordered we
will send you the correct item as soon as possible or alternatively we will
refund the item once it has been returned. We will not charge you for the
incorrect item and we must have the incorrect item returned before
Costs Please return any incorrect item to our address,
we will replace or refund you for the incorrect item upon receiving the returned
Until you return items to us you are responsible for their safe keeping and
taking reasonable care of them. We do not accept liability for returned packages
damaged during transit back to us. It is your responsibility to wrap products
adequately to prevent damage.
Events beyond our reasonable control We will not be responsible
to you for any delay or failure to comply with our obligations under these
On-line Shopping Terms and Conditions if the delay or failure arises from any
cause beyond our reasonable control.
Alterations to this Website and Terms and Conditions We reserve
the right at any time to make changes to this Website, these On-line Shopping
Terms and Conditions, Privacy Statement and such other policies as we may notify
you of. You will be subject to the policies and terms and conditions in force at
the time you use the Website or order items from the Website. Changes which we
are required to make by law could apply to orders which you have already made.
If any of the terms and conditions forming the contract between us are deemed
invalid, void or unenforceable for any reason, it will be deemed severable and
not affect the validity and enforceability of the remaining terms and